What is Flex Insights?

Flex Insights allows you to perform workforce optimization (WFO) in Twilio Flex. It provides a 360-degree view of every conversation in your Flex contact center so that you can provide agents with valuable feedback, knowledge, and skills.

Analytics Dashboard

Getting Started with Flex Insights

How does Fixed RNA Profiling (Flex) data compare to 3' Gene

Twilio Training- Flex Insights Overview

Analytics - Insights by Flex – Flex

How does Fixed RNA Profiling (Flex) data compare to 3' Gene

Separate Data in Flex Insights

A complete introduction to Twilio Flex Insights

Analytics - Insights by Flex – Flex

Getting Started with Flex Insights