How to Develop Empathy for Someone Who Annoys You

When someone you work with annoys you, it’s tempting to avoid the person as much as possible. But this often makes the situation worse. You’re better off fostering some empathy. Start by generating theories that might explain why your colleague says what he says, thinks what he thinks, and acts the way he acts. The goal here is to understand this person’s perspective. Next, find something in your colleague to care about. Perhaps you both have children the same age. Or maybe your colleague lives in a neighboring town. Use those connections to strike up a conversation and get to know him on a personal level.

Potential customer empathy map. Source: own elaboration

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