Customer Experience Case Study: Lululemon

Lululemon has been a standout success in US retail over the last decade. But after a customer experience disaster that cost the firm millions, can the yoga brand recover? And what CX lessons can we learn from it?

Lululemon SWOT Analysis

Lululemon Athletica Inc. Announces First Quarter Fiscal 2023 Results

The Power of Storytelling: How Lululemon Is Connecting with Customers

How lululemon Co-Creates Experiences with and for Their Customers

Lululemon Text Customer Service International Society of Precision Agriculture

Lululemon Story. Polyform Studio.

Online Customer Service Delays Crippling Our Favorite Retailers

Lululemon Virtual Experience Programme International Society of Precision Agriculture

Time-spatial journey model of case study: Lululemon flagship store

Lululemon case study: A retail experience built around yoga

Lululemon Consumer Insights Report

Lululemon Customer Service Complaints Board International Society of Precision Agriculture

Lululemon Customer Experience International Society of Precision

Customer Experience — What We Say